PRIVACY POLICY~ |
All Customers' personal information is used only for the purpose of transactions/order fulfillment, and all such information is shredded/destroyed promptly when no longer needed.
Your information will *NEVER* be given away, sold, rented out, traded or delivered to others. (*Sans legal requirements.) Rest assured that any personal information in Pinewoods Farms' possession will be respectfully handled and protected. |
CUSTOMER SATISFACTION~ |
All sales are backed 100% in that items are listed/represented accurately, and are packaged and delivered (or shipped) accurately, securely and promptly.
*If I make a mistake at any point in a transaction I will correct it...voluntarily, immediately, cheerfully, and at my expense. |
HERBS & SPICES-
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* Pinewoods Farms does not offer advice on usage of herbs for medical needs. *
* * * Please use all herbs responsibly. While many are harmless, some are quite potent. * * * *The following Disclaimer covers all herbal products offered on this website: "These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease." |
PAYMENT~ |
Payment for online orders is accepted via:
-PayPal or -Credit Card (Master Card, Visa, American Express, Discover) Pinewoods Farms does not handle online payments directly, and does not see your specific information. All payment transactions are processed through secure check-out system and payment options (currently via PayPal or online credit card processing.) |
SALES TAX~ |
Sales Tax is required for orders placed in Virginia (2.5% - Food Tax Rate -or- 6.0% Retail Tax Rate)
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SHIPPING~
RETURN POLICY~ |
* * * SHIPPING AVAILABLE FOR HERBS & SPICES ONLY. * * *
* * * NOT SHIPPING LARGE ITEMS !!! * * * Each order is given individual time and attention, and orders *usually* ship out within 2 business days after purchase. (During busy seasons this may take an extra day.) To keep S&H costs lower, Bulk Herbs & Spices orders are typically packaged in bubble-wrap lined padded envelopes (-boxes are used when more suitable). *Local customers (in the Hampton Roads, Virginia and northeastern North Carolina area) may order for Standard Shipment, or may choose a designated location to pick up your items. (*Locals: Please add a note in the Order Notes section your needed-by date.) *SHIPPING COSTS*: -Most orders ship via USPS First Class Mail or Priority Mail, or FedEx Ground. Current shipping costs are: USPS First Class Mail (Orders with items totaling less than 10 oz.): $5.00 USPS Priority Mail: Flat Rate of $10.00 Orders over $80.00 are shipped FREE (Continental US ONLY) With over 13 years of experience selling a variety of items on Etsy, eBay, Amazon, and shop websites you can have confidence in my packaging and shipping abilities. Am proud to have earned 100% 5-Star ratings from my customers!! Returns of *unopened manufacturer-sealed/packaged products* are accepted within 14 days of purchase with receipt. Refunds are generally given in the same method of payment (ex.: Orders paid for via PayPal would be refunded via PayPal.)
-Simply e-mail me to let me know of your wish/need to return, and send the return package to the same address on the shipping label. *Pinewoods Farms covers shipping charges when a mistake was made on our end, or in the event of a Shipping Promotion. All other shipping costs (including Returns) are the Customer's responsibility. *Please understand that smaller bulk products (ex.: 2 oz. bags of herbs/spices) are non-returnable. In the event that a mistake is made with your order by Pinewoods Farms, I will correct it voluntarily, immediately and at my expense. |
THANK YOU!!~
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*THANK YOU FOR YOUR SUPPORT ~ EVERY PURCHASE MAKES A DIFFERENCE!!*
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